WRITTEN STATEMENT OF POLICY
Privacy of personal information is an important principle to Tranquil Heaven. I am committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services I provide. This document describes my privacy policies.
DEFINITION OF PERSONAL INFORMATION
Personal information is information about identifiable individuals. Personal information includes information that relates to:
~an individual's personal characteristics (e.g., gender, age, home address or telephone number, family status);
~health (e.g., health history, health conditions, health services received by them);
~activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).
HOW I USE COLLECTED INFORMATION
I collect, use and disclose personal information in order to serve my clients. For my clients, the primary purpose for collecting personal information is to provide treatment. For example, I collect information about a client's health history, including their family history, physical condition, function and social situation in order to help my assess what their health needs are, to advise them of their options and then to provide the health care they choose to have. A second primary purpose is to obtain a baseline of health and social information so that in providing on going health services we can identify changes that occur over time.
PROTECTING PERSONAL INFORMATION
I understand the importance of protecting personal information. For that reason, I have taken the following steps:
~Paper information is either under supervision or secured in a locked or restricted area.
~Electronic hardware is either under supervision or secure in a locked or restricted area at all times. In addition, passwords are used on computers. Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.
~Electronic information is transmitted either through a direct line or has identifiers removed or is encrypted.
RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
I need to retain personal information for some time to ensure that I can answer any question the client may have about the services provided and for my own accountability to external regulatory bodies. I keep my clients files for ten years. I destroy paper files containing personal information by shredding. I destroy electronic information by deleting it and, when the hardware is discarded, I ensure that the hard drive is physically destroyed.
YOU CAN LOOK AT YOUR INFORMATION
With only a few exceptions, you have the right to see what personal information I hold about you. I can help you identify what records I might have about you. I will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). I will need to confirm your identity, if I do not know you, before providing you with this access. I reserve the right to charge a nominal fee for such requests. If there is a problem I may ask you to put your request in writing. If I cannot give you access, I will tell you within 30 days if at all possible and tell you the reason, as best I can, as to why I cannot give you access.
ACCEPTANCE OF THIS POLICY